order procedure

1. Contact us for order; indicate your location, the products number, quantity and the total order quantity.

2. Receive our official email listing the total price (Including the shipping charge) and payment methods.

3. Make payment, and after that send the recipients information to us please include:

Name/ Address/ Postal Code (if applicable)/ City/ Country/ Contact No.

4. Receive the confirm email. And receive the tracking number of the delivery after affirmation.

5. And then, you will get your satisfactory products.

Are the products new and with original packs?

Absolutely, all of our shoes are brand new in stock, come with the original packs and accessories. For example, Jordan series are with retro cards and original boxes. What sizes do you have?

For shoes:

Men size: US7 - US12

Women size: US5.5 - US8.5

For clothing:

S M L XL XXL XXXL

Do you do retail or wholesale?

Wholesale, but we also do retail. Of course, retail prices are different form wholesale prices.  

How cntradeforum Co., Ltd determines the pricing?

Our offer was based on reasonable profit, not on wild speculations. But please note that retail prices are different from wholesale prices.

Can you give me an indication of price, for example a price list?

Of course, we can make an offer for buyer, but please note that prices vary from different styles, and also base on the order quantity and the total order quantity. Please contact us for help.

How can I know about my order status?

We will give you the tracking number of delivery after we send you your products, so you can check your order online. We are also keeping an eye on your order until you receive them.

Do you have refund guarantee?

Yes, Refunds are acceptable within 14 days under certain terms and conditions. Please check the Refund Policy section.

Are there any customs charges or customs duties appear in delivery?

We are not responsible for any customs taxes or problems caused in destination country. But for numerous successful international trades, we have established a series of ripe avenue for transportation.      

How can I connect Customer Services?